About the Role
We are looking for a Talent Acquisition Specialist to support high-volume hiring in our contact center. This role focuses on executing bulk hiring strategies, sourcing top talent, and ensuring a seamless recruitment process.
RESPONSIBILITIES:
• Bulk Hiring Strategy. Develop and execute a comprehensive recruitment strategy for bulk hiring in the contact center, ensuring the timely fulfillment of staffing needs.
• Sourcing and Pipeline Building. Utilize a variety of sourcing methods to build a robust talent pipeline, including online job boards, social media, industry networking, and other creative channels.
• Candidate Screening and Assessment. Conduct thorough screening and assessment of candidates to ensure they meet the requirements of the role, including skills, cultural fit, and competitive target driven performance expectations.
• Collaboration with Hiring Managers. Partner with hiring managers to understand their staffing needs, provide regular updates on recruitment progress, and adjust strategies as needed.
• Employer Branding. Contribute to the development and enhancement of our employer brand to attract top talent. Implement initiatives to improve the candidate's experience throughout the recruitment process.
• Data-Driven Decision Making. Utilize recruitment metrics and data analysis to assess the effectiveness of recruitment strategies, make data-driven decisions, and continuously optimize the hiring effectiveness and process.
• Interview Coordination. Coordinate and conduct interviews with candidates, ensuring a positive and professional candidate experience.
• Offer Management. Close offer process, including negotiation, offer letters, and onboarding logistics.
Requirements
Requirements
1 to 6 years of rich volume experience in recruitment, selection, headhunting, full-cycle recruitment, strategic sourcing (End-to-end Talent Acquisition) in a contact center setup.
Experience in working with a few AI tools for interviewing purposes and ERPs like SAP, PeopleSoft, Workday, Oracle etc.
Experience in working in a highly competitive and target-driven environment is a plus. And must have hired Sales and Customer Service roles.
Bachelor’s Degree in Human Resource Management, Psychology, Business Management, or equivalent.
Excellent hold on the English language both – verbal and written along with finesse in communication skills.
Must be open to work as per business requirements.
Compensation
Very competitive compensation package; negotiable based on demonstrated experience.
Engagement with a major international group.
Hands-on experience with industry-defining innovative trends.
Guaranteed growth for interested individuals.
International and multicultural experience.
Unlimited professional development.
Modern office with all facilities and relaxation areas, located in one of the best and most advanced business areas in Cebu IT Park.
About the Company
Our client is a part of an international Group of companies, that has active facilities in India, Colombia, Egypt, Latvia, and Moldova. They are using cutting-edge technologies to excel in their Data Processing, FinTech, and IT business divisions.
They have started their operations in the Philippines in 2012 and has rapidly grown to 1500 employees across locations in Manila and Cebu with plans to grow their team to over 2000 employees in 2025.
Their associates are the driving force of their business. They coach their employees in the latest Sales and Customer Service techniques and teach them how to use their unique tools that make leaders of the industry.
They provide a strong and stable environment in which real talent is appreciated and rewarded, enabling people to develop professional qualities and achieve great things.
Their friendly, energetic and ambitious team is currently looking for a key member, Training and Development Manager, to play an integral part in the development of our existing facility and to set a new benchmark on the market.
The office in Philippines focuses on agency sales of air tickets and travel services to both retail and corporate clients. It specializes in leisure, business travel, as well as visiting friends and relatives group of travelers. Today, they sell 70,000+ air tickets and package holidays per month and is the seventh-largest consolidator in the USA.